I was generally pleased with the work recently completed on my floors and would rate four and a half stars. I have red oak engineered hardwood floors which had been fairly well abused by tenants over the span of about 16 years. Some areas had deep damage and I was not sure it could be removed. Ron was my technician and he sanded the floors with multiple machines and grits and was able to remove all of the damage. Really, all of the damage went up in sawdust. I chose to have the wood remain it’s natural color and went with water based finish. I wish the final surface was smoother, and Bobby did agree to give it one last coat in the future to address this. They promptly returned all calls and I thought the customer service was great. The floor looks wonderful, and I would recommend Mission Hardwoods for future work.